Frequently Asked Questions | 90 Day Returns/Exchanges
Frequently Asked Questions
Why should I log in?
Logging in to GarnetAndBlackTraditions.com provides many benefits including: reviewing past orders, tracking current orders, editing your profile information, and carrying your shopping cart throughout the Jewelry Warehouse family of sites including JewelryWarehouse.com, TigerPawTraditions.com, and PalmettoTraditions.com.
How do I log in to my account or find my log in information?
To log in to your account, click the Login link in the top right corner of the site. Then, enter your username and password in the boxes provided. If you have forgotten your password, simply click the email my password to me link to have your password emailed to you. If you are still unable to retrieve your password, please call our customer service team at 800-537-8072.
How do I change my account information?
Once you are logged in to your account, click the My Account link at the top of the page. On the My Account page, you can change billing information, sign up for the Garnet and Black Traditions mailing list, and view past orders. Providing this information will allow you to complete the checkout process quickly and easily.
Back to top ↑
Where is my order?
To check the status of your order, log in to your account and view the My Orders page. Garnet and Black Traditions also emails you order updates, including tracking information via USPS, UPS, or FedEx. Please add firstname.lastname@example.org to your safe senders list to be sure you receive timely updates.
How do I cancel or change my order?
If you have placed an order but need to make a change, we will attempt to make this change. Changes to an order may include: changing delivery address, canceling or changing an item or entire order, adding an item, or changing size and quantity. To request a change to your order, please contact us using one of the methods below:
- Phone: 800-537-8072
How do I return or exchange my order?
Please visit our returns page for more information on returning or exchanging your order.
What is a special event item?
A special event item is an item that commemorates a national championship, conference championship, or other major event where merchandise is not immediately available for shipping. Special event items typically ship within 3-5 business days following an event. Special event items will be denoted by "Special Event Item" phrasing on the product page.
I made a purchase in-store, can I return it via GarnetAndBlackTraditions.com?
At this time we are unable to process in-store returns via GarnetAndBlackTraditions.com. Please visit any Garnet and Black Traditions location to return or exchange your merchandise.
Can I place an order over the phone?
Yes. Orders can be placed over the phone, toll free, at 1-800-537-8072. One of our customer service representatives will be happy to assist you in the ordering process.
Back to top ↑
How long does it take to receive my order?
Standard processing time is 1 to 2 business days for most orders, including orders with expedited shipping. We make every effort to ship expedited orders as soon as possible. Transit time for orders depends on your location and the shipping method chosen at checkout.
Please note: Shipments are scheduled for delivery Monday through Friday only. Next-Day orders placed on a Friday will ship the following Monday. For Saturday delivery options, please contact our customer service team at 800-537-8072. Saturday delivery charges apply and are not eligible for flat-rate shipping. Most shipping providers are closed on major holidays.
How much does it cost to ship my order?
||2-8 Business Days
||1-7 Business Days
|UPS 2nd Day Air
||1-2 Business Days
|UPS Next Day Air
||1 Business Day
*FREE on orders over $75! Not valid in Hawaii or Alaska.
Economy packages ship via UPS/USPS SurePost. UPS delivers your package to your local post office, and USPS makes final delivery to your door.
Can I ship parts of an order to multiple locations?
At this time we are unable to split orders into multiple shipments. We currently only support one address per order.
Can my order be shipped to an APO/FPO or PO Box? Yes - orders can be shipped to APO/FPO or PO Boxes. Orders shipped to these addresses will be sent via USPS. APO/FPO orders typically take 3-5 weeks to reach their destination. PO Box orders typically arrive within 2-7 business days.
What type of packaging do you use to ship my order?
Garnet and Black Traditions prides itself on top quality packaging to ensure your order arrives safely at your door. Packaging varies by product.
Back to top ↑
What payment methods do you accept?
We accept all major credit and debit cards featuring one of the logos below. We also accept payments via PayPal.
How do I redeem a Garnet and Black Traditions gift card?
To redeem your gift card, please contact our customer support team either before or after you place your order. Our staff will apply the balance of your gift card to the order and refund your payment method the appropriate amount.
Why does my bank statement show I was charged by "Jewelry Warehouse?"
Jewelry Warehouse Inc. is the parent company of Garnet and Black Traditions and all payments are processed via a secure server with Jewelry Warehouse.
Back to top ↑
Privacy and Security
What security measures are in place when I order from Garnet and Black Traditions?
Our site processes all sensitive data via a "secure socket layer" or SSL, which is the industry standard for encrypting transmitted data. The data is further protected by security protocols requiring a Login ID and Password to access. Security is a top priority at Garnet and Black Traditions and we work diligently to provide top notch privacy protection.
What are you site terms and conditions?
To view our complete terms and conditions, click here
Back to top ↑